Greater interaction with others and organisations:
In this day and age the internet is brilliant for interaction with others and organisations, I feel it is a greater way to do most things on customer service rather than phoning them up purely because doing it via the internet means it is free rather than having to ring up an 0800 number and rack up a big bill. Furthermore talking to someone over the internet means you have something in writing as you are able to save and print them so you can prove what they said if there is a problem with the enquiry or order.
