Greater interaction with others and organisations:
In this day and age the internet is brilliant for interaction with others and organisations, I feel it is a greater way to do most things on customer service rather than phoning them up purely because doing it via the internet means it is free rather than having to ring up an 0800 number and rack up a big bill. Furthermore talking to someone over the internet means you have something in writing as you are able to save and print them so you can prove what they said if there is a problem with the enquiry or order.
I agree with this, and it is important that people can access this one to one information so quickly and help and advice, this can be the difference between getting a sale and not.
ReplyDeleteI have to agree with this blog. Sharing information with others and organisations is a easy and good way of obtaining new information in this day and age. With this, it can mean the that a business can thrive in the economy of be a failure depending on how accurate the information is.
ReplyDeleteAlso, its not just having greater interaction with organisations that can be done. Social networking allows people to talk to friends, family and colleagues and also lets them stay in touch and to share information and news that has happened to them, or is urgent.
ReplyDeleteI have discovered that a chat service can also produce sales as it shows the customer feels welcome. I also now realise that a business could fail because of customer service if they do not treat their customers well with good accurate information. The comments also show me that it has become greater interaction with friends and family as it is much easier to find people via a social networking website as all you have to know is their name.
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